Legal Requests
Effective: 15/09/25
Point of Contact
For legal process, law-enforcement inquiries, and 18 U.S.C. §2703(f) preservation requests, email [email protected]. Routine support should go to [email protected].
Service of Process
We accept properly issued US legal process by email to [email protected] in searchable PDF. Include a reply contact, matter name/number, and any applicable nondisclosure order. We may request cost reimbursement where permitted.
Preservation
We honor preservation requests under §2703(f) for 90 days (extendable once). Identify the account (email/ID) and relevant time range.
Disclosure Standard
We generally require valid legal process for non-public user information and appropriate legal process for content. We may disclose without legal process only in a good-faith emergency involving danger of death or serious physical injury, consistent with applicable law.
User Notice
Where lawful and practical, we may notify users before producing their information. We may delay or withhold notice if legally prohibited or if notice would risk harm or impede an investigation.
What We Have
Typical records may include account email, display name, timestamps, IP logs, and user-stored content (maps). Times are recorded in UTC unless noted.
Jurisdiction
Zetamap is based in the United States (Massachusetts). Questions: [email protected].